Mar 19, 2026

Design

Small things at Amazon

summary

Patches, a truck guide, a pamphlet, and a map: the small pieces that kept Amazon's delivery brands running.

Three Amazon Freight patches: Haul Star, Fueled by customer delight, and Shipping smiles
Not everything I made at Amazon's Creative Garage was a campaign.

A lot of it was small, practical, and needed by Friday: something a driver, a delivery partner, or a salesperson would actually hold in their hands. These are a few favorites.

Patches for Accelerate 2024

Amazon Freight needed swag for its booth at Accelerate 2024, so I designed a set of patches: "Haul Star," "Fueled by customer delight," and "Shipping smiles." Visitors got a business-card-sized coupon to redeem for their item after stopping by.

Three patches: a star-shaped Haul Star with a truck, a blue truck front reading Fueled by customer delight, and a Shipping smiles script patch with a box

The patches.

The patches mocked up on two caps and a duffel bag

Mockups on caps and a bag.

Two options for the printed swag coupon, Get your swag on, for Amazon Freight

The swag coupon.

A guide for a new truck

When delivery partners got a new truck, they needed to know exactly when it wasn't safe to drive. I turned the rules into a 13-point roadworthiness guide: one photo of the truck, numbered callouts, and plain-language checks grouped by area, from mirrors and tires to lights and brakes.

Roadworthy guidelines for the Ford F-250 IBEX: a delivery truck with 13 numbered callouts and checks for body, mirrors, tires, brakes, lights, and more

The 13-point roadworthiness guide.

A clearer pamphlet

Amazon's large-item delivery and in-home services left a pamphlet with every customer, explaining what the delivery team would and wouldn't do. I reordered the services so the simplest came first, made each option easier to scan, and drew a new set of icons to match.

The interior of the in-home services pamphlet: six service options, each with an icon, what's included, and what's not

Inside: the service options and new icons.

The exterior of the pamphlet: mattress unpack and haul away, a support line, and a thank-you panel with star ratings

Outside.

A map for the UK

For Amazon Shipping in the UK, I made a coverage map that showed where it delivers and where its sort centers are, simple enough for a pitch deck and clean enough for the web.

Delivery throughout the United Kingdom: a map of the UK with delivery coverage and sort centers marked

UK coverage for Amazon Shipping.

Design by me, at Amazon's Creative Garage.

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I do my best work where strategy and craft have to meet: a clear idea, a team that cares, and details that hold up under a closer look.

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Sarah

Open to Senior Art Director and Design Lead roles, the occasional freelance project, and good conversations about where creative storytelling is headed.

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